We accept all major credit cards through PayPal and Etsy checkout. Your payment must be received before your order is shipped. All Texas residents are subject to an 8.25% sales tax.
The majority of our products are made to order to ensure freshness and will ship within 5-7 business days of receiving payment (not including weekends and holidays). Since everything we offer is made by hand and frequently made to order we do need time to complete your order with attention and care. Thank you for your patience!
All orders ship via USPS First Class or Priority, depending on the weight and size of your purchase. Upon shipping your package we are happy to provide you with a tracking number. If you require expedited shipping or insurance please contact us with your request. We cannot be held responsible for items damaged while in transit with the USPS. Lost packages, while extremely rare, do happen on occasion and will be handled on a case by case basis.
Please note that some of our products (balms and butters in particular) are heat sensitive and may require special shipping during warmer months to ensure safe delivery. From May 1st to September 31st we will include cold packs with your order at your request. Additional handling charges will apply. If you are experiencing hot weather outside of the dates mentioned above it is your responsibility to inform Austin Street Apothecary. We generally do not ship on Thursdays and Fridays to prevent any packages from sitting over the weekend at a shipping facility.
REFUNDS & EXCHANGES
Due to the nature of natural skin care products we cannot accept returns or exchanges. However, if you are unsatisfied with your purchase in any way, please let us know immediately so we can work together to resolve the issue. We want you to love our products as much as we do, and your satisfaction is our top priority!
Please read the ingredient list before enjoying our products to avoid any potential allergic reactions. We are proud to use only gentle and natural ingredients in our goods, but please use your best judgment if you have a history of allergies or sensitive skin. Pregnant and/or nursing mothers are advised to consult a physician before introducing any new cosmetic product into their routine. Please be aware that some citrus essential oils may cause photosensitivity.
As our products do not contain any synthetic preservatives they require a little more care on the part of the user. Please do your very best to keep all moisture out of your purchase and only use the product with very clean hands. For best results products should be stored in a cool, dry place and used within 6 months (for oils) to one year (for butters and balms).
Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician. All products are for external use only. Keep out of reach of children.
As all our goods are handcrafted and 100% natural there may be slight variations from batch to batch due to seasonal differences. Please know that the quality of your purchase will not be affected.
Thank you for visiting Austin Street Apothecary!
Please feel free to contact us with any questions, comments, or wholesale orders at caitlin[@]austinstapothecary.com.